Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about Digitalees premium digital guides. Still have questions? Contact us.
📥 Delivery & Access
How do I access my guide after purchase?
You'll receive an instant email with your download link immediately after completing your purchase. Click the link to download your PDF guide. You can access it anytime, on any device. No account required.
What format are the guides?
All Digitalees guides are delivered as high-quality PDF files. You can read them digitally on your phone, tablet, or computer, or print them for offline use. They work on all devices and platforms.
How long do I have access?
Lifetime access. Once you purchase a guide, it's yours forever. Download it as many times as you need. No expiration dates, no subscriptions.
What if I don't receive my download email?
Check your spam/junk folder first. If you still can't find it, email us at support@digitalees.com with your order number and we'll resend it immediately.
💳 Payment & Security
Is this a physical product?
No. All Digitalees guides are 100% digital products. You'll download them instantly after purchase—no shipping, no waiting, no physical delivery.
Is my payment secure?
Absolutely. We use Shopify's secure checkout system with industry-standard encryption. We never see or store your payment information. All transactions are protected.
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods through our checkout.
↩️ Refunds & Guarantee
What if I'm not satisfied?
We offer a 30-day money-back guarantee on all guides. If the guide doesn't meet your expectations, email us at support@digitalees.com within 30 days of purchase for a full refund. No questions asked.
What is your refund policy?
Digital products are final and non-refundable once the download link is accessed, except within our 30-day guarantee period. See our Refund Policy for full details.
📄 Usage & Licensing
Can I share this with others?
Each purchase is for personal use only. You may not distribute, resell, or share the guides. Want to gift it? Purchase a separate copy. Need bulk licensing for your team or organization? Contact us at support@digitalees.com
Can I print the guides?
Yes! All guides are designed to be printable. Print the entire guide or just the pages and tools you need. Use them however works best for you.
🛠️ Support & Contact
How do I contact customer support?
Email us anytime at support@digitalees.com. We typically respond within 24 hours (often much faster). You can also use our Contact page.
Do you offer customer support?
Yes! We're here to help. Whether you have questions about the content, need technical assistance, or want guidance on using the guides, just reach out.